Terms and Conditions
We endeavour to ship all orders out within 7 working days but all 3Dmoments are designed and 3D printed especially for you, so may take longer around the holidays.
3Dmoments is base in Ireland but we ship worldwide, orders shipped outside of the EU are subject to regular customs duties and fees levied by the destination country. 3Dmoments does not pay this tax for you nor can we estimate the amount.
You are responsible for your country’s import taxes. VAT, taxes plus any fees levied by the carrier to deal with such taxes most likely apply. In many cases these taxes cost as much as what you have paid for in product, in some cases more.
This tax is levied by your country’s customs department to import the goods. There is no easy way for us to estimate or charge these taxes at checkout. Because we ship to many countries VAT tax rates are all different, and changing, this makes it really difficult for a small business like ours to ship internationally but we want to have the option available.
so, please don’t be surprised if the carrier requires payment for these taxes and fees before they can deliver your order if you are order to outside the EU.
All 3Dmoments are personalised or made to order, therefore are non-returnable and non-refundable.
Once placed, an order cannot be cancelled.
If a 3Dmoments item arrives to you damaged due to the postal service, please contact us with a photo of the damage and we will send you out a replacement as soon as we can.
In the event of a defect please contact us and we can arrange for a repair if necessary where possible.
If you have any questions, do not hesitate to contact us.